PREVENTING Coverage and Claims Disputes

Over the past year, I’ve plugged the daily blog of Seth Godin and, with his permission, reprinted a couple of his blog posts with my own observations. Here is another short, sweet and to-the-point blog post from Seth:   The Other Kind of Customer Service Reactive customer service waits until something is broken. We leave … Read more

Duty (and Opportunity) to Read an Insurance Policy

This article originally published on Bill Wilson’s awesome Insurance Commentary. Republished here with the author’s permission. Who reads rental agreements at the counter when renting a car? Pretty much no one. Who reads 78-page software or phone app licensing agreements? Almost certainly no one. Who reads insurance policies? Virtually no insureds and far too few … Read more

The Impact of Unfair Claims Settlement Practices Laws on Claim Declination Letters

This article originally appeared on Bill Wilson’s awesome Insurance Commentary. Republished here with his permission. This is an excerpt from his new book When Words Collide: Resolving Insurance Coverage and Claims Disputes, published by Insurance Nerds and now available for pre-order. Last week, I blogged about “Claim Declination and Reservation of Rights Letters” and led off … Read more

Claim Declination and Reservation of Rights Letters

This article originally published on Bill Wilson’s awesome Insurance Commentary, republished here with the author’s permission. This particular article is an excerpt from his upcoming book When Words Collide, published by Insurance Nerds. The first rule in the claim resolution process is to never accept an oral declination of coverage. It’s not only a bad idea, it’s … Read more

Insurance as a Profession

This is a repost from Bill Wilson’s blog. We’re publishing it in April because we feel that Ethics is a discussion for any time of the year!   As it is every year, March is Ethics Awareness Month for the insurance industry. Click here for my March 2017 article on this, though the poll I cite does not appear … Read more