Location Independence

One of the biggest challenges in insurance is that we sell an intangible product.  Customers are purchasing Peace of Mind.  Because of this intangibility of the product, the insurance industry has been built on trust and relationships. Customers purchase from agents who seem knowledgeable and trustworthy. Agents depend on carriers to protect their reputation in … Read more

Behavioral Psychology & Employee Performance

A version of this article originally published in Carly’s monthly column on Best’s Review. We are all well aware of the challenges of recruiting and retaining Millennial talent in the insurance industry.  One of the specific challenges that we have is likely related to the changes that have happened in our entry level roles. Over … Read more


This article originally appeared in Carly’s monthly column in Best’s Review – May 2017. Generally, when I write about Millennials, I’m thinking of those of us in the industry and those who we are trying to attract as new talent. There’s a whole constituency that I don’t often devote much thought to. These are our … Read more

5 Takeaways from the 2017 CPCU Underwriting Collaboration Seminar

This article by Carly Burnham originally published at InsNerds.com If you follow me on Twitter (and if you don’t, you should!), you’ll have seen a ton of posts with the hashtag #UCS17.  The Casualty Actuarial Society and The Institutes CPCU Society hosted this year’s Underwriting Collaboration Seminar in Chicago, IL.  I’ve attended the past two … Read more