Call Centers in Insurance – Challenges and Best Practices

WHY YOU SHOULD READ THIS? Call centers in insurance create both resource challenges but also opportunities. While they can be resource-intensive and have staffing challenges, well-run call centers can contribute to positive customer engagement, offer opportunities to upsell/cross-sell solutions, and be a training ground for your next generation of leaders. The Challenges of Call Centers … Read more

The Best and Optimal Ways to Onboard a New Employee

 “A picture is worth a thousand words.” Why you should read this? Effective employee onboarding is crucial for setting the stage for new hires’ success. It helps them understand their role, acclimate to the company culture, and accelerates their productivity. A well-structured onboarding process can drastically improve job satisfaction and retention rates. On the flip … Read more