John Bachmann

Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry.

Insurance Careers Month

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February is Insurance Careers Month!

I know I am so thankful for what Insurance has done for me. 

But I was extremely lucky.

Lucky to have stumbled upon a career that I grew to love.  What if some of the young talent out there is not lucky enough to stumble upon us? 

The blame would be solely on us in Insurance.  We need to continue on the quest of making Insurance a career destination.

This is my short video to continue the conversation.  But I’m asking you, fellow nerds, to share your stories about your passion for insurance. 

Let’s not risk letting a future superstar stumble upon a career that doesn’t have the opportunities that we have.

Do You Have Control?

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There are so many outside factors that can impact our lives. 

And I’m not just talking about Claims.  Or insurance.  Or business.

These outside factors can impact every relationship that we have. 

So what are we supposed to do?

It’s going to sound awfully simple.  But it’s going to be awfully hard to put into practice. 

I’m talking about controlling what you can control to the best of your ability.  And forgetting everything else.

That’s exactly what I talk about in this episode of the Insurance Nerdery.  Oh, and if you stick around til the end, you might catch me singing again!

Back to (Claims) School

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As the holiday break was winding down, and I was getting ready to send my kids back to school, it got me thinking about education.

More specifically about Claims specific education. 

And I’m not just speaking about those CE courses just to keep your adjuster license active.

I’m talking about the educational foundations to building a successful career.  From online courses to get your start, to hands-on training, to Claims specific designations.

So let’s touch on a few options in this episode of The Insurance Nerdery.

The Vowels of an Ultimate Claims Experience – U = Understanding

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Our good friend Patrick Kelahan put together a Christmas Wishlist.  And on his wishlist was our remaining vowel.

Wouldn’t you know, but there it was underneath my Christmas Tree, the “U”

Understanding

By using our skills of listening, caring, and empathizing, we can truly understand our customer.  What they’re going through.  What’s the root cause of their problems.  What we can do about it.

And if you stick around until the end of this episode of the Insurance Nerdery, you may get a bonus vowel in your stocking!

The Vowels of an Ultimate Claims Experience – O = Ownership

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As we continue going through the Vowels of an Ultimate Claims Experience, I’ve touched on a previous video talking about the “O”

Ownership

During a trip to Cincinnati, I was preparing a speech to a graduating class from the IAPath certification program.  One of the topics I was touching on was this exact thing.

Ironically enough, I had some issues with my travel the day before the speech. 

My experience could have dramatically changed had the individual I dealt with took a page from The Disney Institute. 

The Disney Institute has a core principle that says:

It’s not your fault, but it is your problem

Yes, in claims we deal with all kinds of situations where someone else’s actions put us in a tough spot.  But how we respond to that situation makes all the difference.  And that could be a huge difference for your customer and their experience. 

I let you in on my misfortune during this trip and talk about how my experience could have changed with a slight tweak, in this episode of The Insurance Nerdery.