Taking Ownership Over the Claims Process

Imagine you are participating in an Olympic archery tournament. You have prepared and know how to use the sights, how to draw the bow, and how to time the release with your breathing. You take aim at the target, everything is ready, and you release the arrow. But as soon as you take the shot, … Read more

How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more