Who’s the Smartest Person?

I think it was Billy Williams who said, “If you’re the smartest person in the room, you’re in the wrong damn room.”

So that got me thinking:

Who is the smartest person in the room?

Well after hearing Claude Silver on an Instagram Live Story the other day, I wonder no more.

Her words resonated with me so much, because of two rooms I’m in.  And without the smartest person in each of these rooms, I wouldn’t be where I am today.

In this episode of The Insurance Nerdery, I reveal the secret identity of the smartest people in these rooms.

Finding a New Way in Old Wisdom

It has been said that to prepare for the future, we should look to our past.  I believe that if insurance is to adapt and grow in the coming years, we need address the ever-growing sector of insuretech and its implications on the insurance business model.   To that end, one might look to past industry … Read more

A Tesla Insurance Policy?

Meet Tesla – your new insurance company! If you live in California, you may soon get the chance to try out Tesla’s latest innovation: insurance. The 4,037 page auto filing has now been approved by the CA Insurance Commissioner. This milestone helps move Tesla toward a policy offering which “will be much more compelling than … Read more

How to Create a Superior Customer Experience

Customer experience is vastly different from customer service. Customer service deals with a single point of engagement between the customer and your brand while customer experience delves into how the customer engages with you from initial contact to their final engagement. Customers first find out about brands through various points of contact; Social media, radio … Read more