What is NPS?

In insurance, we throw around a lot of terms and acronyms.  It’s no different when we start digging into Customer Experience.

Unfortunately, dropping ACV or IBNR on someone may leave them with a glossed over look. 

Worse yet, they may not feel comfortable enough to ask the question:

“What does that mean?”

I know I’m an offender, especially when speaking about NPS or Net Promoter Score. 

You might know it’s a CX…see, just did it again!  You might know it’s a Customer Experience metric that is currently seen as the gold standard.

But what is it, how does it work, where does it come from?

We dive into those questions in this episode of The Insurance Nerdery.

The Millennial Broker’s Foresight

My mother has been a New York State Life-Accident-Health licensed insurance broker for as long as I have been alive, with a career in Employee Benefits spanning over 30 years. She helped her groups survive the tumultuous arrival of ACA and regularly outmaneuvers the likes of shiny new-fangled benefits software and online DIY benefits programs. As … Read more

New Insurtech Video Series With Curtis Goldsborough

Insurance Nerds is excited to be collaborating with Curtis Goldsborough to produce and distribute a new series of insurance industry video content! Be sure to subscribe and turn on notifications so you don’t miss this new weekly content. Connect with Curtis: http://www.linkedin.com/in/curtis-gol… Join the Insurance Nerds Slack Channel: https://insnerds.slack.com    

Profiles in Risk – E151: Stephen Applebaum on AI, Analytics & The Insurance AI & Analytics Conference

In this special episode of Profiles in Risk, I preview The Insurance Nexus Insurance AI & Analytics USA Conference (May 2 & 3 – Chicago: Use code INSNERDSAI200 to get $200 off) by talking about the upcoming conference with Stephen Applebaum, Conference Chairman & Managing Partner of Insurance Solutions Group. In this episode we discussed: ABOUT STEPHEN – … Read more