The Trifecta Facing Property Carriers

There’s an English expression (which, in reality may be the translation of an old Chinese curse); “may you live in interesting times.” Of course, many believe its better to live in uninteresting times of peace and tranquility, rather than in times of “interesting” upheaval. It would seem the Property/Casualty insurance industry has entered an interesting … Read more

CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more