Dear Insurance Industry. . . a letter from those you serve

Photo by Suzy Hazelwood from Pexels If your customers were to write you an honest letter about what they were feeling and what their concerns were, what would you do?  In his monthly column for Insurance Nerds, Richmond-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to communicate value effectively, so people … Read more

Eight Steps to Move Your Business Forward.

Photo by Andrea Piacquadio from Pexels Earlier this year Agency Nation wrote a LinkedIn post For Your Small Business Clients: 8 Things You Can Do Right Now to Make Sure Your Business Stays Afloat. I am of the belief that now is the time for us stop thinking in crisis mode and start working on the future and … Read more

PIR 204 – Carrier and Broker Side Sales Careers with Jon Pyle

Video Version:   Audio Version: http://www.buzzsprout.com/87086/4846814-pir-203-carrier-and-broker-side-sales-careers-with-jon-pyle   Show Notes: Tony chats with Jon Pyle of AssuredPartners about his career in insurance going through claims, sales management in the carrier side and then full on sales in the broker side. They also reminiscence about their early careers together at Nationwide and how helpful Toastmasters was to … Read more

PIR 203 – Young agent and wholesale agent Rob McCarthy

Tony and Rob McCarthy discuss his career first as a retail agent in NY’s construction insurance market and now as a wholesale agent with RPS. How can we make the industry better for new agents? Video Version:   Audio Version: http://www.buzzsprout.com/87086/4749830-pir-203-young-agent-and-wholesale-agent-rob-mccarthy   Show Notes: https://www.linkedin.com/in/roberttmccarthy/

CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more