Do We Deserve A Boo!?

It’s easy to think we’re doing everything right when we stay in the safety of our nest.

Sometimes we need to speak to the “other side” to see what is actually going on.

Or maybe we need somebody to boo us so that we take a step back.

We may not get all the warm & fuzzies when we announce we’ve spent our insurance lives in Claims.

It seems strange to me, because the focus of the organizations I’ve worked for have put a major emphasis on the experience of Claims customers. But I do know that’s not always the case.

After spending time with agents at the Hawksoft User Group Conference and IIANC’s InsurEXPO19, I share a couple of thoughts on this topic in this episode of The Insurance Nerdery.

Five Ways to Add Value That Do Not Cost You a Penny!

As a consumer of insurance, I am tired of hearing about how every carrier can save you hundreds of dollars on your insurance.  If this is true, if you switch often enough, insurance should theoretically be free… shouldn’t it? There is no perception of value when all that is communicated is the price! Consumers may … Read more

Are You Listening to Your Clients?

Ben Baker  February 15th 2019   Insurance, like every other industry, is racing to make sure it is technologically “superior.” Apps are created, dashboards, developed, AI integrated into business processes and machine learning utilized, attempting to better understand the business as it is today and how it will change over the next decade. HOWEVER, are … Read more

How to Suggest Increasing Coverage and Other Lines When Rates are Rising

How to Suggest Increasing Coverage and Other Lines When Rates are Rising By: Kelly Donahue-Piro President: Agency Performance Partners Co-Founder: Agency Appeal Show of hands, who gets nervous recommending increased coverage and other lines of business when someone has experienced a rate increase? OK, it’s kinda awkward because you are probably in your office or … Read more