Should COVID-19 Claims Be Paid By Insurance?

There is no doubt about the major impact the coronavirus (COVID-19) is having on every aspect of our lives. 

And there is still no vaccine for our insurance lives either.  From hearing about what is covered.  What’s not covered?

What should be covered?

This last one has popped up more frequently.  Because of proposed legislation at both the state and federal level.

We’ve seen similar instances relating to weather-related catastrophic events.  But should it have happened then?  Should it happen now?

We need to understand the full impact, before these major decisions can be made.

Who’s Going to DC?

No this is not going to be a political article to get Tony fired up.  I’m talking about the 2020 PLRB Claims Conference.

PLRB has always been a special conference to me.  I started attending way back when I was an adjuster.  Not to mention that the first insurance videos I ever released was about PLRB.

But that’s not why it’s special.  PLRB is special because of the large amount of Claims professionals there.  In all different roles.  Over a hundred educational sessions.  Limitless networking opportunities. And world class speakers.

2020 is the year I return to the conference and I hope to see you there!

Back to (Claims) School

As the holiday break was winding down, and I was getting ready to send my kids back to school, it got me thinking about education.

More specifically about Claims specific education. 

And I’m not just speaking about those CE courses just to keep your adjuster license active.

I’m talking about the educational foundations to building a successful career.  From online courses to get your start, to hands-on training, to Claims specific designations.

So let’s touch on a few options in this episode of The Insurance Nerdery.

The Vowels of an Ultimate Claims Experience – U = Understanding

Our good friend Patrick Kelahan put together a Christmas Wishlist.  And on his wishlist was our remaining vowel.

Wouldn’t you know, but there it was underneath my Christmas Tree, the “U”

Understanding

By using our skills of listening, caring, and empathizing, we can truly understand our customer.  What they’re going through.  What’s the root cause of their problems.  What we can do about it.

And if you stick around until the end of this episode of the Insurance Nerdery, you may get a bonus vowel in your stocking!

The Vowels of an Ultimate Claims Experience – O = Ownership

As we continue going through the Vowels of an Ultimate Claims Experience, I’ve touched on a previous video talking about the “O”

Ownership

During a trip to Cincinnati, I was preparing a speech to a graduating class from the IAPath certification program.  One of the topics I was touching on was this exact thing.

Ironically enough, I had some issues with my travel the day before the speech. 

My experience could have dramatically changed had the individual I dealt with took a page from The Disney Institute

The Disney Institute has a core principle that says:

It’s not your fault, but it is your problem

Yes, in claims we deal with all kinds of situations where someone else’s actions put us in a tough spot.  But how we respond to that situation makes all the difference.  And that could be a huge difference for your customer and their experience. 

I let you in on my misfortune during this trip and talk about how my experience could have changed with a slight tweak, in this episode of The Insurance Nerdery.