CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more

Pivot, Shift or Change!

Photo by Austin Chan on Unsplash Crisis brings both anxiety and opportunity to the forefront. It is our job as leaders to manage the stress, understand the opportunities and pivot, shift, or change to set our brands up for success in the new economy. In his monthly column for Insurance Nerds, Vancouver based employee engagement and internal brand … Read more

PIR Ep 187 – The Urgent Need for PRIA – Pandemic Risk Insurance Act for Coronavirus

Maybe the most important Profiles in Risk episode we’ve ever recorded. Professor Zach Finn and I discuss PRIA – Pandemic Risk Insurance Act, or rather the desperate need for it!   Video version:   Audio version: http://www.buzzsprout.com/87086/3175837-pir-ep-187-the-urgent-need-for-pria-pandemic-risk-insurance-act-for-coronavirus-in-2020-and-beyond   Show Notes: Professor Zach Finn: https://www.linkedin.com/in/zachary-finn-msm-arm-ains-b235095/