Call Centers in Insurance – Challenges and Best Practices

WHY YOU SHOULD READ THIS? Call centers in insurance create both resource challenges but also opportunities. While they can be resource-intensive and have staffing challenges, well-run call centers can contribute to positive customer engagement, offer opportunities to upsell/cross-sell solutions, and be a training ground for your next generation of leaders. The Challenges of Call Centers … Read more

Deciphering User Intent: A Deep Dive into ProNavigator’s Year in Search

Each year Google publishes its “Year in Search” compendium and last month it released the results for 2023. Reviewing search results for a platform with billions of users is a valuable exercise. What we can learn from search results: Identify Interests: See what kind of questions people are asking. This can reveal what people are … Read more