What is NPS?

In insurance, we throw around a lot of terms and acronyms.  It’s no different when we start digging into Customer Experience.

Unfortunately, dropping ACV or IBNR on someone may leave them with a glossed over look. 

Worse yet, they may not feel comfortable enough to ask the question:

“What does that mean?”

I know I’m an offender, especially when speaking about NPS or Net Promoter Score. 

You might know it’s a CX…see, just did it again!  You might know it’s a Customer Experience metric that is currently seen as the gold standard.

But what is it, how does it work, where does it come from?

We dive into those questions in this episode of The Insurance Nerdery.

I Thought I Knew Gamma Iota Sigma


 

February is Insurance Careers Month.

So, it’s only fitting we talk about an organization helping the next generations of insurance professionals.

Going into it, I knew that Gamma Iota Sigma was an amazing organization for risk management students.

But following a conversation I had with their CEO, Noelle Codispoti, I realized I had a lot to learn.  Not only about the organization and the students, but what we can do to help with their mission.

In this episode of The Insurance Nerdery, we learn a bit about Gamma Iota Sigma’s mission and something that those of us in the industry can do.

Spoiler Alert:  we may have already started talking about it…and I’ve already seen some folks taking me up on a challenge I threw down.

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Insurance Nerds in collaboration with LaisseznotLazy Productions brings you a new series: Dr. Mark Presents A video series dedicated to graphically explaining insurance topics.  A series created from the minds of Insurance nerds, for insurance nerds, where topics are selected from the feedback, we get through your responses to the Insurance Nerds Daily Dispatch, via our social media outlets, and your posted … Read more

Tips to Ace EVERY CPCU Test

Studying Tip 1 Look at the “Education Objectives “. You find them at the start of each assignment and they are your secret weapon. When they make the questions, you can be sure that almost all of them fit neatly in this list. Right out of the gate you know what they intend to ask … Read more