How to Create a Superior Customer Experience

Customer experience is vastly different from customer service. Customer service deals with a single point of engagement between the customer and your brand while customer experience delves into how the customer engages with you from initial contact to their final engagement. Customers first find out about brands through various points of contact; Social media, radio … Read more

Five Ways to Add Value That Do Not Cost You a Penny!

As a consumer of insurance, I am tired of hearing about how every carrier can save you hundreds of dollars on your insurance.  If this is true, if you switch often enough, insurance should theoretically be free… shouldn’t it? There is no perception of value when all that is communicated is the price! Consumers may … Read more

New Insurtech Video Series With Curtis Goldsborough

Insurance Nerds is excited to be collaborating with Curtis Goldsborough to produce and distribute a new series of insurance industry video content! Be sure to subscribe and turn on notifications so you don’t miss this new weekly content. Connect with Curtis: http://www.linkedin.com/in/curtis-gol… Join the Insurance Nerds Slack Channel: https://insnerds.slack.com