CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more

Pivot, Shift or Change!

Photo by Austin Chan on Unsplash Crisis brings both anxiety and opportunity to the forefront. It is our job as leaders to manage the stress, understand the opportunities and pivot, shift, or change to set our brands up for success in the new economy. In his monthly column for Insurance Nerds, Vancouver based employee engagement and internal brand … Read more

How To Setup Teams to Work From Home Successfully

image courtesy of www.pexels.com In the last twelve years, remote working has grown by 159%.  In the previous five years, that number has grown from 3.9 million people to 4.7 million people in the US, a staggering 3.4% of the population.  Remote work has gone from being a nice thing to do, every once in … Read more

Let’s Start The Year Off Right

image courtesy of Pexels.com The biggest question I ask all my clients this time of year is, what did you learn from the previous year?  What went right, what went wrong, and what are you learning from both? It is not enough to celebrate the wins. You also need to celebrate the challenges because without … Read more