AI Drives the Auto Insurance Industry into the Future

Every industry encounters changes, and the auto insurance field is facing some doozies. Greater reliance on ride-sharing systems like Uber and Lyft mean that many young people are losing interested in owning a car, and one day soon there could be a mix of driverless and semi-autonomous vehicles sharing roads with traditional drivers. New in-car … Read more

The Case for Design Thinking in Insurance

This article originally published on LinkedIn and it is republished here with the author’s permission. Insurance is a business that dates to early human society, but today it is evolving rapidly with the help of 21st Century creative action. Although the first methods of transferring risk in a monetary economy were practiced by Chinese and … Read more

Next Wave

This article was originally published in Carly’s monthly column in AM Best Review in December 2017. Looking back on 2017, a Jack Welch quote comes to mind: “If the rate of change on the outside exceeds the rate of change on the inside, the end is near.” This year saw many changes that affected the … Read more

Distribution and Millennials

This article originally published in Carly’s monthly column in Best’s Review. As the next generation grows into more financial stability, and baby boomers begin to think about retiring and possibly downsizing homes, our industry must consider what the distribution models of the future will look like. For many years, people have predicted that sales of … Read more