Eight Steps to Move Your Business Forward.

Photo by Andrea Piacquadio from Pexels Earlier this year Agency Nation wrote a LinkedIn post For Your Small Business Clients: 8 Things You Can Do Right Now to Make Sure Your Business Stays Afloat. I am of the belief that now is the time for us stop thinking in crisis mode and start working on the future and … Read more

CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more

Pivot, Shift or Change!

Photo by Austin Chan on Unsplash Crisis brings both anxiety and opportunity to the forefront. It is our job as leaders to manage the stress, understand the opportunities and pivot, shift, or change to set our brands up for success in the new economy. In his monthly column for Insurance Nerds, Vancouver based employee engagement and internal brand … Read more