How to Create a Superior Customer Experience

Customer experience is vastly different from customer service. Customer service deals with a single point of engagement between the customer and your brand while customer experience delves into how the customer engages with you from initial contact to their final engagement. Customers first find out about brands through various points of contact; Social media, radio … Read more

Get involved and make an impact by figuring out the how, what, which and when to start giving back

This article original published on LinkedIn and is republished here with the author’s permission. Years ago, co-workers dubbed me the bleeding heart, which was quite fitting. My heart has always broken for the trials, tribulations of tragedies of others. I realized as I have aged that it is a direct influence of my mom. She is always willing … Read more