How to Create a Superior Customer Experience

Customer experience is vastly different from customer service. Customer service deals with a single point of engagement between the customer and your brand while customer experience delves into how the customer engages with you from initial contact to their final engagement. Customers first find out about brands through various points of contact; Social media, radio … Read more

Five Ways to Add Value That Do Not Cost You a Penny!

As a consumer of insurance, I am tired of hearing about how every carrier can save you hundreds of dollars on your insurance.  If this is true, if you switch often enough, insurance should theoretically be free… shouldn’t it? There is no perception of value when all that is communicated is the price! Consumers may … Read more

2018 Lookback – Personal Auto

What makes an insurance year profitable?

Early reports are showing a strong performance for Personal Lines Auto in 2018.

From pricing to technology to claim settlement, there were a number of strong wins for the industry as well as some trends that threaten the gold standard of insurance measurement – the infamous combined ratio.

In this episode of the Insurance Nerdery, Amber takes a look back at Personal Auto to uncover what made 2018 profitable and what could derail its profitability in 2019.

Also included is an easy 3-step plan to profitability, guaranteed to work for every organization!*

*not actually easy, 3 steps, or guaranteed

How Will We Get to the Self-Driving Future?

 

And what should the insurance industry be doing to prepare?

The Highway Loss Data Institute estimates that it could take upwards of 30 years for full adoption of safety technology in the automotive industry.

As safety features advance, the direct human influence on the moving vehicle will shrink. Each year we will see a shifting ratio of human-driven and autonomous vehicles on the road together.

In this episode of The Insurance Nerdery, Amber explores this overlap between human drivers and autonomous vehicles.