Eight Steps to Move Your Business Forward.

Photo by Andrea Piacquadio from Pexels Earlier this year Agency Nation wrote a LinkedIn post For Your Small Business Clients: 8 Things You Can Do Right Now to Make Sure Your Business Stays Afloat. I am of the belief that now is the time for us stop thinking in crisis mode and start working on the future and … Read more

CX in a Post-Pandemic World

If we want to capture the hearts and minds of our clients, stop being viewed as commodities, and instead be brands worth loving, excellent customer experience (CX) is the pathway to success. In his monthly column for Insurance Nerds, Vancouver-based employee engagement and internal brand communications expert Ben Baker shares his insights into how to … Read more

Speaking To Be Understood

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photo courtesy of www.pexels.com The other night, my sixteen-year-old son and I became frustrated with each other because I could not understand a probability equation the same way that he did. Now, I am going to admit, he is in grade twelve mathematics, top of his class, and probably headed for a career that will … Read more

Let’s Start The Year Off Right

image courtesy of Pexels.com The biggest question I ask all my clients this time of year is, what did you learn from the previous year?  What went right, what went wrong, and what are you learning from both? It is not enough to celebrate the wins. You also need to celebrate the challenges because without … Read more

The How and When the Agency Distribution Channel Will Win the Insurance Distribution War

We’ve all read the industry publications about the rise of the Insurtechs and the legacy direct writers continuing to gain market share as they continue to commoditize all but the large and middle markets of commercial lines insurance.  Personal lines which include home, auto, life, and health insurance, along with small commercial, continue to move … Read more