Call Centers in Insurance – Challenges and Best Practices

WHY YOU SHOULD READ THIS? Call centers in insurance create both resource challenges but also opportunities. While they can be resource-intensive and have staffing challenges, well-run call centers can contribute to positive customer engagement, offer opportunities to upsell/cross-sell solutions, and be a training ground for your next generation of leaders. The Challenges of Call Centers … Read more

Building Corporate Culture – Right People, Right Seats Approach

tldr; Right People, Right Seats” is not merely a hiring strategy, but a holistic approach to talent management that fosters a win-win situation for both employees and the organization. By prioritizing cultural fit, aligning skills with roles, and fostering a culture of continuous learning and development, companies can create a high-performing workforce that drives innovation, … Read more

How To Retain & Attract Knowledge and Talent In The Insurance Industry (Webinar Rewind)

On Leap Day, 2/29,2024, Insurance Nerds hosted a LIVE webinar Titled: “How To Retain & Attract Knowledge and Talent In The Insurance Industry”. The webinar discussed the importance of attracting and retaining talent in the insurance industry due to an impending talent deficit. The panel highlights the need for collaboration, apprenticeship programs, and a more holistic approach to career growth within the industry. They also emphasize the importance of intentionality in creating engaging remote work experiences for employees.

On the panel were:

Marguerite Tortorello
Joseph D’Souza (CEO of ProNavigator)
Tony Cotto (NAMIC)
Jeffrey Rice (Wayne Coop)
Tony Cañas (Insurance Nerds & Goodwin Recruiting)



Read more

The Best and Optimal Ways to Onboard a New Employee

 “A picture is worth a thousand words.” Why you should read this? Effective employee onboarding is crucial for setting the stage for new hires’ success. It helps them understand their role, acclimate to the company culture, and accelerates their productivity. A well-structured onboarding process can drastically improve job satisfaction and retention rates. On the flip … Read more