Location Independence

One of the biggest challenges in insurance is that we sell an intangible product.  Customers are purchasing Peace of Mind.  Because of this intangibility of the product, the insurance industry has been built on trust and relationships. Customers purchase from agents who seem knowledgeable and trustworthy. Agents depend on carriers to protect their reputation in … Read more

How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more

Argentina, Maine, and San Diego… embracing a flexible work anywhere team. One Gen X agent’s take on remote work

As a forty-something Gen X guy, I stand in the middle of the more traditional mindset about what a working environment should be and the up-and-coming generation who have a very non-traditional view of how, when, and where to work. Our team has been operating in a remote capacity full-time now for four years. It … Read more

Profiles in Risk – Episode 23: Interview with Allan Egbert of Ask Kodiak

or Subscribe.   Allan Egbert https://www.linkedin.com/in/aegbertjr/ is the co-founder of Ask Kodiak https://askkodiak.com/#/home   Show Notes: Ask Kodiak is trying to solve a big communications problems between the insurance markets and distributors such as brokers and agents. The insurance markets believe that they communicate well, to their agents & brokers, what type of exposures they wish … Read more