Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more
Millennials view loyalty differently, and many have a tendency to not stay in the same job as long as previous generations did. Surveys have found that we view 11 months as a “long-term job”. In an industry like insurance, which only 4% of millennials say they’re interested in, a host of issues are borne of … Read more
As a forty-something Gen X guy, I stand in the middle of the more traditional mindset about what a working environment should be and the up-and-coming generation who have a very non-traditional view of how, when, and where to work. Our team has been operating in a remote capacity full-time now for four years. It … Read more
or Subscribe. Allan Egbert https://www.linkedin.com/in/aegbertjr/ is the co-founder of Ask Kodiak https://askkodiak.com/#/home Show Notes: Ask Kodiak is trying to solve a big communications problems between the insurance markets and distributors such as brokers and agents. The insurance markets believe that they communicate well, to their agents & brokers, what type of exposures they wish … Read more
or Subscribe. Show Notes: In Episode 22, Carly and Nick speak with OP Alamaraz and Tim Bauer of Allied Restoration. What was expected to be a conversation entirely about claims contracting and restoration turned into a nearly hour long discussion about the importance of corporate culture. Both OP and Tim have an incredible story … Read more