How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more

Argentina, Maine, and San Diego… embracing a flexible work anywhere team. One Gen X agent’s take on remote work

As a forty-something Gen X guy, I stand in the middle of the more traditional mindset about what a working environment should be and the up-and-coming generation who have a very non-traditional view of how, when, and where to work. Our team has been operating in a remote capacity full-time now for four years. It … Read more

Behavioral Psychology & Employee Performance

A version of this article originally published in Carly’s monthly column on Best’s Review. We are all well aware of the challenges of recruiting and retaining Millennial talent in the insurance industry.  One of the specific challenges that we have is likely related to the changes that have happened in our entry level roles. Over … Read more