Why Social Inflation is One of the Worst Trends

Is social inflation the biggest threat to insurance? Insurance policies are carefully written and painstakingly priced. What happens when culture, regulation, and legal precedents cause increasingly large payouts far beyond those predicted? Loss ratios skyrocket and rates increase. In this episode of The Insurance Nerdery, I share my thoughts on social inflation – what is … Read more

Do You Have Control?

There are so many outside factors that can impact our lives. 

And I’m not just talking about Claims.  Or insurance.  Or business.

These outside factors can impact every relationship that we have. 

So what are we supposed to do?

It’s going to sound awfully simple.  But it’s going to be awfully hard to put into practice. 

I’m talking about controlling what you can control to the best of your ability.  And forgetting everything else.

That’s exactly what I talk about in this episode of the Insurance Nerdery.  Oh, and if you stick around til the end, you might catch me singing again!

Surviving the Hard Market

After an extended stay in soft market land, the insurance industry is on its way to a hard market in 2020. Rates are up, underwriting guidelines are tightening, and the shift is well underway. What will this mean for the industry? In this episode of The Insurance Nerdery, I explain why it’s not all doom … Read more

Back to (Claims) School

As the holiday break was winding down, and I was getting ready to send my kids back to school, it got me thinking about education.

More specifically about Claims specific education. 

And I’m not just speaking about those CE courses just to keep your adjuster license active.

I’m talking about the educational foundations to building a successful career.  From online courses to get your start, to hands-on training, to Claims specific designations.

So let’s touch on a few options in this episode of The Insurance Nerdery.

The Vowels of an Ultimate Claims Experience – U = Understanding

Our good friend Patrick Kelahan put together a Christmas Wishlist.  And on his wishlist was our remaining vowel.

Wouldn’t you know, but there it was underneath my Christmas Tree, the “U”


By using our skills of listening, caring, and empathizing, we can truly understand our customer.  What they’re going through.  What’s the root cause of their problems.  What we can do about it.

And if you stick around until the end of this episode of the Insurance Nerdery, you may get a bonus vowel in your stocking!