--- title: FREE WEBINAR – QBE, Allstate & Arch MI Discuss How AI is Successfully Winning Customers’ Hearts (Hosted by Insurance Nexus) - InsNerds.com description: 2018 was all about technology pilots that will improve customer experience in the insurance industry. Today, pilots are not enough. To win the customer’s heart, carriers cannot afford to lag behind on customer-focused innovation, they must deliver interactive, personalized on-demand products, communications and experiences throughout the journey. Whilst there are many barriers to implementing AI --- [Insurance Nerds - Insuring Tomorrow ](https://insnerds.com/insights) # [FREE WEBINAR – QBE, Allstate & Arch MI Discuss How AI is Successfully Winning Customers’ Hearts (Hosted by Insurance Nexus) - InsNerds.com](https://insnerds.com/insights/free-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus) Written by [Nicholas Lamparelli](https://insnerds.com/insights/author/nicholas-lamparelli) | Jan 15, 2019 5:00:00 AM # FREE WEBINAR – QBE, Allstate & Arch MI Discuss How AI is Successfully Winning Customers’ Hearts (Hosted by Insurance Nexus) by Nicholas Lamparelli 2018 was all about technology pilots that will improve customer experience in the insurance industry. Today, pilots are not enough. To win the customer’s heart, carriers cannot afford to lag behind on customer-focused innovation, they must deliver interactive, personalized on-demand products, communications and experiences throughout the journey. Whilst there are many barriers to implementing AI effectively to drive results across underwriting, customer service and claims, it is essential for winning and retaining customers in the future. [Join the live webinar: Creating Customer Value with AI + Innovation: Personalising Insurance to Win Customers Hearts, January 30th at 10 am CT](https://attendee.gotowebinar.com/register/1667094219684775947?source=Insurance+Nerds) Hear from [Thomas Sheffield](https://www.linkedin.com/in/thomas-sheffield-88402125/) (SVP and Head of Specialty Claims, QBE), [Nicolette de Guia](https://www.linkedin.com/in/ndeguia/), (Head of Consumer Innovation and Design, Allstate Digital Ventures, Allstate) and [Bilal Parviz](https://www.linkedin.com/in/bilal-parviz-7b5304a2/) (Vice President of Product Development, Arch MI) and get insights on how to create outstanding customer experience across the customer lifecycle including: • From low-touch to automated underwriting: Explore strategies to simplify risk questionnaires without sacrificing insight quality and streamline the onboarding process to enhance the customer experience • Achieve Customer-Ruled Claims: How analytics is enabling digital technologies, transparent communications and intuitive CX to give customers ownership of their claims journey • Completely Understand Your Customer: How data and analytics can bring customer into focus to create interactive, tailored and on-demand products that resonate. [Register for this webinar and join us on January 30th at 10 am CT](https://attendee.gotowebinar.com/register/1667094219684775947?source=Insurance+Nerds) (FYI – if you can’t join live, Insurance Nexus will send you the recordings if you register). Hope you can join Insurance Nexus! ### About Nicholas Lamparelli Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. Nick serves as our Chief Evangelist. - ##### [ Nicholas Lamparelli](https://insnerds.com/author/nick-lamparelli/) + posts Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. Nick serves as our Chief Evangelist. - ** [From Teacher to Tech: How SettleStream Cuts Litigation Time and Costs - A Discussion with Chrysa Jones, COO](https://insnerds.com/from-teacher-to-tech-how-settlestream-cuts-litigation-time-and-costs-a-discussion-with-chrysa-jones-coo/) - ** [My Battle With Sleep Demons (and How I Overcame It 🤞)](https://insnerds.com/my-battle-with-sleep-demons-and-how-i-overcame-it-%f0%9f%a4%9e/) - ** [Exploring the History of Citizens Insurance Company of Florida: From Inception to Present - AoB Podcast](https://insnerds.com/20638-2/) - ** [The Importance of Security in Workflow For Insurance Agents & Brokers (AoB Podcast with Taylor Pascoe of ShareFile)](https://insnerds.com/the-importance-of-security-in-workflow-for-insurance-agents-brokers-aob-podcast-with-taylor-pascoe-of-sharefile/) ### Related Posts - [The Simplest Insurance Glossary](https://insnerds.com/simplest-insurance-glossary/) “If you can’t explain it to a six year old, you don’t understand it yourself.”… - [AI Drives the Auto Insurance Industry into the Future](https://insnerds.com/ai-drives-the-auto-insurance-industry-into-the-future/) Every industry encounters changes, and the auto insurance field is facing some doozies. Greater reliance… - [The Nerds Appeared on Spot On Insurance](https://insnerds.com/the-nerds-appeared-on-spot-on-insurance/) Your favorite Insurance Nerds made a special appearance on the Spot On Insurance podcast where… [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Ffree-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=FREE+WEBINAR+-+QBE%2C+Allstate+%26+Arch+MI+Discuss+How+AI+is+Successfully+Winning+Customers%E2%80%99+Hearts+%28Hosted+by+Insurance+Nexus%29&url=https%3A%2F%2Finsnerds.com%2Ffree-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Ffree-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Ffree-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=FREE%20WEBINAR%20-%20QBE%2C%20Allstate%20%26%20Arch%20MI%20Discuss%20How%20AI%20is%20Successfully%20Winning%20Customers%E2%80%99%20Hearts%20%28Hosted%20by%20Insurance%20Nexus%29&body=2018%20was%20all%20about%20technology%20pilots%20that%20will%20improve%20customer%20experience%20in%20the%20insurance%20industry.%20Today%2C%20pilots%20are%20not%20enough.%20To%20win%20the%20customer%E2%80%99s%20heart%2C%20carriers%20cannot%20afford%20to%20lag%20behind%20on%20customer-focused%20innovation%2C%20they%20must%20deliver%20interactive%2C%20personalized%20on-demand%20products%2C%20communications%20and%20experiences%20throughout%20the%20journey.%20Whilst%20there%20are%20many%20barriers%20to%20implementing%20AI%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Ffree-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) Categories [Conferences & Events](https://insnerds.com/category/conferences/) [The Top 5 Benefits of Obtaining Client Referrals](https://insnerds.com/the-top-5-benefits-of-obtaining-client-referrals/) [The Attachment Point Roundtable with Justin Goodman of TotalCSR com](https://insnerds.com/the-attachment-point-roundtable-with-justin-goodman-of-totalcsr-com/) [View full post](https://insnerds.com/insights/free-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Nicholas Lamparelli" }, "dateModified" : "2025-01-03T02:54:51.447Z", "datePublished" : "2019-01-15T05:00:00Z", "headline" : "FREE WEBINAR – QBE, Allstate & Arch MI Discuss How AI is Successfully Winning Customers’ Hearts (Hosted by Insurance Nexus)", "image" : { "@type" : "ImageObject", "height" : 100, "url" : "https://47532799.fs1.hubspotusercontent-na1.net/hubfs/47532799/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-54-17-0183-AM.jpg", "width" : 100 }, "mainEntityOfPage" : "https://insnerds.com/insights/free-webinar-qbe-allstate-arch-mi-discuss-how-ai-is-successfully-winning-customers-hearts-hosted-by-insurance-nexus", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60.0, "url" : "https://47532799.fs1.hubspotusercontent-na1.net/hubfs/47532799/logo-horizonatl.jpg", "width" : 139.38907 }, "name" : "Insurance Nerds " } } ```