--- title: The Vowels of an Ultimate Claims Experience – E = Expectation - InsNerds.com description: As we continue on with the Vowels of an Ultimate Claims Experience, this week we chat about the big “E” And for you NASCAR fans out there, we’re not talking about Dale Earnhardt. We’re talking about Expectations. I truly believe that expectation setting will be the most important vowel we’ll talk about. If we do --- [Insurance Nerds - Insuring Tomorrow ](https://insnerds.com/insights) # [The Vowels of an Ultimate Claims Experience – E = Expectation - InsNerds.com](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation) Written by [John Bachmann](https://insnerds.com/insights/author/john-bachmann) | Nov 20, 2019 5:00:00 AM # The Vowels of an Ultimate Claims Experience – E = Expectation by John Bachmann As we continue on with the Vowels of an Ultimate Claims Experience, this week we chat about the big “E” And for you NASCAR fans out there, we’re not talking about Dale Earnhardt. > We’re talking about Expectations. I truly believe that expectation setting will be the most important vowel we’ll talk about. If we do it well, we have all of the control. If we don’t do it or don’t do it well, we have zero control. There are a few things we do need to keep in mind when setting a customer’s expectations.  So let’s jump into those in this episode of [The Insurance Nerdery](https://www.youtube.com/c/TheInsuranceNerdery). ### About John Bachmann Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. - - - ##### [ John Bachmann](https://insnerds.com/author/john-bachmann/) + posts Helping People Help People - that's John's true passion. 
As a Claims Leader in the insurance industry, he was able to live that passion through mentoring and coaching licensed insurance adjusters so that they were prepared to help customers and claimants through their most difficult experiences. He has been fortunate enough to lead award-winning teams of insurance professionals as well has been able to lead and participate in cross-functional capacities focusing on the improvement of the Customer Experience.
 He is currently on a mission to help improve upon the relationships between Carriers, Agencies, and Clients so that the Customer wins. He has been referred to as an "Insurance Nerd", "Claims Guy", and "Customer Experience Fan Boy" - and when asked John says he would have to agree! John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production" which provides commentary about the insurance industry. ### Related Posts - [The Vowels of an Ultimate Claims Experience - A = Anticipation](https://insnerds.com/the-vowels-of-an-ultimate-claims-experience-a-anticipation/) In a previous video about ownership, I mentioned a talk I was giving to graduates… - [Claims is the Place to Be](https://insnerds.com/claims-is-the-place-to-be-2/) It’s what an insurance company is selling. So why wouldn’t it be most important component… - [Dealing with Stress in Claims](https://insnerds.com/dealing-with-stress-in-claims/) I truly believe that a career in Claims is so fulfilling on so many levels. … [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-e-expectation%2F%3Futm_source%3Dlinkedin%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Tweet](https://twitter.com/intent/tweet?text=The+Vowels+of+an+Ultimate+Claims+Experience+-+E+%3D+Expectation&url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-e-expectation%2F%3Futm_source%3Dtwitter%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare&via=InsNerds) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-e-expectation%2F%3Futm_source%3Dfacebook%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-e-expectation%2F%3Futm_source%3Dreddit%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) [**Email](mailto:?subject=The%20Vowels%20of%20an%20Ultimate%20Claims%20Experience%20-%20E%20%3D%20Expectation&body=As%20we%20continue%20on%20with%20the%20Vowels%20of%20an%20Ultimate%20Claims%20Experience%2C%20this%20week%20we%20chat%20about%20the%20big%20%E2%80%9CE%E2%80%9D%20And%20for%20you%20NASCAR%20fans%20out%20there%2C%20we%E2%80%99re%20not%20talking%20about%20Dale%20Earnhardt.%20We%E2%80%99re%20talking%20about%20Expectations.%20I%20truly%20believe%20that%20expectation%20setting%20will%20be%20the%20most%20important%20vowel%20we%E2%80%99ll%20talk%20about.%20If%20we%20do%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Finsnerds.com%2Fthe-vowels-of-an-ultimate-claims-experience-e-expectation%2F%3Futm_source%3Demail%26utm_medium%3Dsocial%26utm_campaign%3DSocialWarfare) Categories [Claims](https://insnerds.com/category/claims/), [The Insurance Nerdery](https://insnerds.com/category/the-insurance-nerdery/), [Video](https://insnerds.com/category/video/) Tags [adjuster](https://insnerds.com/tag/adjuster/), [adjuster life](https://insnerds.com/tag/adjuster-life/), [Claims](https://insnerds.com/tag/claims/), [claims life](https://insnerds.com/tag/claims-life/), [expectations](https://insnerds.com/tag/expectations/), [insurance](https://insnerds.com/tag/insurance/), [insurance life](https://insnerds.com/tag/insurance-life/), [insurance vlog](https://insnerds.com/tag/insurance-vlog/), [insurance vlogging](https://insnerds.com/tag/insurance-vlogging/), [story telling](https://insnerds.com/tag/story-telling/), [The Insurance Nerdery](https://insnerds.com/tag/the-insurance-nerdery/), [The Nerdery](https://insnerds.com/tag/the-nerdery/) [The How and When the Agency Distribution Channel Will Win the Insurance Distribution War](https://insnerds.com/the-how-and-when-the-agency-distribution-channel-will-win-the-insurance-distribution-war/) [Can’t Produce, Can’t Underwrite #eyeroll](https://insnerds.com/cant-produce-cant-underwrite-eyeroll/) [View full post](https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation) ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "John Bachmann" }, "dateModified" : "2025-01-03T02:09:05.247Z", "datePublished" : "2019-11-20T05:00:00Z", "headline" : "The Vowels of an Ultimate Claims Experience – E = Expectation", "image" : { "@type" : "ImageObject", "height" : 100, "url" : "https://47532799.fs1.hubspotusercontent-na1.net/hubfs/47532799/Imported_Blog_Media/8f68cd3621c1ed82d89a91aeb3747462-Jan-03-2025-02-07-04-0955-AM.jpeg", "width" : 100 }, "mainEntityOfPage" : "https://insnerds.com/insights/the-vowels-of-an-ultimate-claims-experience-e-expectation", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 60.0, "url" : "https://47532799.fs1.hubspotusercontent-na1.net/hubfs/47532799/logo-horizonatl.jpg", "width" : 139.38907 }, "name" : "Insurance Nerds " } } ```