During the 2025 InsurTech on the Silicon Prairie conference, Mutual of Omaha's Chief Information Officer, Mike Lechtenberger, spoke about the significant impact of artificial intelligence (AI) on the insurance sector. His insights focused specifically on how AI can improve fraud detection and lead to more personalized insurance offerings.
Lechtenberger highlighted the unique challenges presented by older legacy systems that many companies still rely on, especially in the Midwest. These systems can hinder innovation and the adoption of new technologies. He emphasized the need for modernization to fully leverage AI capabilities in enhancing customer experiences and efficiency.
The conference served as a platform for industry leaders to come together in Omaha, showcasing the region's commitment to technological advancement in insurance. Sessions were designed to share insights on overcoming obstacles to digital transformation, especially in areas rich with historical practices.
The discussions are especially relevant for insurance professionals navigating the rapidly changing landscape of technology. Companies looking to enhance their fraud detection techniques and personalize their offerings can benefit from understanding these advancements. As the industry evolves, stakeholders can consider how to adopt these practices in their own operations.
As AI continues to grow in importance, leaders like Lechtenberger are pushing for a focus on transformation, indicating a positive direction for both companies and customers.
Original Source: https://www.webpronews.com/ai-awakens-the-heartland-mutual-of-omahas-cio-on-insurtech-evolution/