--- title: "PiR – E181: Collecting The Insurance User Experience with Meredith Kokas & Mike Crowe of Cleasurance - InsNerds.com" description: Recorded onsite at Cleasurance's No. Andover, MA home office (Nick is sitting on a bean bag chair...pretty insurtechy), this episode is about capturing user experiences from the interaction of buyers, policyholders, claimants and other stakeholders to the insurance experience. Mike Crowe and Meredith Kokas describe why Cleasurance started, what they do, how they do it image: https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg --- 2 min read # PiR – E181: Collecting The Insurance User Experience with Meredith Kokas & Mike Crowe of Cleasurance [![Picture of Nicholas Lamparelli](https://insnerds.com/hubfs/Nick%20Lamparelli(Headshot%20GS).jpg) Nicholas Lamparelli ](https://insnerds.com/insights/author/nicholas-lamparelli) : Feb 16, 2020 12:00:00 AM [Podcast](https://insnerds.com/insights/tag/podcast) [Video](https://insnerds.com/insights/tag/video) [Profiles in Risk](https://insnerds.com/insights/tag/profiles-in-risk) ![PiR – E181: Collecting The Insurance User Experience with Meredith Kokas & Mike Crowe of Cleasurance](https://insnerds.com/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg) Recorded onsite at Cleasurance’s No. Andover, MA home office (Nick is sitting on a bean bag chair…pretty insurtechy), this episode is about capturing user experiences from the interaction of buyers, policyholders, claimants and other stakeholders to the insurance experience. Mike Crowe and Meredith Kokas describe why Cleasurance started, what they do, how they do it and why it creates a rich and robust data set for stakeholders in insurance to understand whether we are satisfying our potential and actual customers. **LISTEN HERE:** Audio Player [https://www.buzzsprout.com/87086/2755108-pir-e181-collecting-the-insurance-user-experience-with-meredith-kokas-mike-crowe-of-cleasurance.mp3](https://www.buzzsprout.com/87086/2755108-pir-e181-collecting-the-insurance-user-experience-with-meredith-kokas-mike-crowe-of-cleasurance.mp3) 00:00 00:00 00:00 Use Up/Down Arrow keys to increase or decrease volume.   **OR WATCH HERE:** ********************************************************************************************* **CONNECT WITH: **Mike Crowe – [https://www.linkedin.com/in/mkc211/](https://www.linkedin.com/in/mkc211/) Meredith Kokas – [https://www.linkedin.com/in/meredithkokos/](https://www.linkedin.com/in/meredithkokos/) Cleasurance Home Page – [https://clearsurance.com/](https://clearsurance.com/) ********************************************************************************************* **BOOKS RECOMMENDED BY MEREDITH & MIKE: **Mastering the Rockefeller Habits by Verne Harnish – [https://amzn.to/37xhBpQ](https://amzn.to/37xhBpQ) Good to Great by Jim Collins – [https://amzn.to/2vCIqvD](https://amzn.to/2vCIqvD) The Undoing Project by Michael Lewis – [https://amzn.to/2vGbWQR](https://amzn.to/2vGbWQR) Scaling Up by Verne Harnish – [https://amzn.to/2SRf4kP](https://amzn.to/2SRf4kP) The Originals by Adam Grant – [https://amzn.to/3bLAHMq](https://amzn.to/3bLAHMq) Books on Testing & Optimization – [https://amzn.to/3bJP4Av](https://amzn.to/3bJP4Av) ********************************************************************************************* **Subscribe to Profiles in Risk at: **[**Buzzsprout RSS: http://www.buzzsprout.com/87086**](http://www.buzzsprout.com/87086) [**Google Play: https://goo.gl/WMAvW4**](https://goo.gl/WMAvW4) [**iTunes: https://goo.gl/7SqwvP**](https://goo.gl/7SqwvP) [**Overcast: https://goo.gl/8b4cbD**](https://goo.gl/8b4cbD) [**Spotify: https://goo.gl/niAbGN**](https://goo.gl/niAbGN) [**Stitcher: https://goo.gl/DmE7Mi**](https://goo.gl/DmE7Mi) [**YouTube: https://goo.gl/1Turar**](https://goo.gl/1Turar) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg?width=100&height=100&name=Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg?width=100&height=100&name=Lamparelli-100x100-Jan-03-2025-02-07-01-9677-AM.jpg) ### About Nicholas Lamparelli Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. Nick serves as our Chief Evangelist. - [![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-07-16-5412-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/linkedin-Jan-03-2025-02-07-16-5412-AM.png) ](https://www.linkedin.com/in/nicklamparelli) - ![](https://insnerds.com/hubfs/Imported_Blog_Media/wordpress-Jan-03-2025-02-07-12-2018-AM.png) ![](https://insnerds.com/hubfs/Imported_Blog_Media/wordpress-Jan-03-2025-02-07-12-2018-AM.png) ![](https://insnerds.com/hs-fs/hubfs/Imported_Blog_Media/Lamparelli-150x150-Jan-03-2025-02-07-01-3891-AM.jpg?width=150&height=150&name=Lamparelli-150x150-Jan-03-2025-02-07-01-3891-AM.jpg) ##### [ Nicholas Lamparelli](https://insnerds.com/author/nick-lamparelli/) + posts Nick Lamparelli is a 20+ year veteran of the insurance wars. He has a unique vantage point on the insurance industry. From selling home & auto insurance, helping companies with commercial insurance, to being an underwriter with an excess & surplus lines wholesaler to catastrophe modeling Nick has wide experience in the industry. Over past 10 years, Nick has been focused on the insurance analytics of natural catastrophes and big data. 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