Spoiler Alert: I don’t think paying more money on a Claim ensures a great experience.
After appearing on a podcast with my good friend Joey Giangola, another friend in the industry asked me where was my line for paying more money to ensure a great customer experience.
If we think cash is the only difference, we are definitely selling our Claims folks and our Customers short.
We jump into this discussion in this episode of The Insurance Nerdery.
Sure you need technical skills to succeed in Claims, but interpersonal skills are key.
But John, your title says we don’t need soft skills!
I stand by the title.
Recently I saw a clip of Claude Silver speaking on LinkedIn. Claude is the Chief Heart Officer of Gary Vaynerchuk’s VaynerMedia. She was talking about how calling them “soft skills” is so debilitating.
These are some of the most difficult skills we’ll ever use. Not only that, but they are necessary to our success.
Not just in Claims or Insurance. But in life.
So here and now, we’re not calling them soft skills any more. We’ll call them hard skills or necessary skills.
I give you a glimpse of the three skills that I believe are the difference between good Claims professionals and the Superstars in this episode of The Insurance Nerdery.