Adjusters Shouldn’t Answer the Phone

I was tagged in a LinkedIn post the other day where the individual was talking about what they saw as the most common complaint in Claims:

I can never reach my adjuster

Or

My adjuster never answers the phone

Well I know I’ve heard that many times throughout my career as well. But I think I may shock you when I say, Adjusters shouldn’t answer the phone.

Hey, take it easy…you haven’t even watched the video yet to see why I say that.

After you watch this episode of The Insurance Nerdery, I think you’ll agree with me. And so will Carl Van, Bob Lessard, Mathew Allen, Adam Painter & Chris Stanley.