Five lessons learned from a call center – don’t be afraid of starting front-line

This article was originally published on LinkedIn and it’s reproduced here with permission from the author. March 13th, 2006 – I started my first “real” job as a licensed insurance agent in a call center. I never planned to work in insurance and certainly never contemplated staffing the phones. I had taken a gap time following … Read more

How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more