Claims is the Place to Be

It’s what an insurance company is selling.

So why wouldn’t it be most important component of an insurance company?

All too often we may hear that Claims is a good stepping stone.  Or a way to get your foot in the insurance door.

Well I’m here to say that Claims should be a destination career for people looking to make an impact on people’s lives.

I take you through why I think that Claims is the place to be in this episode of The Insurance Nerdery.

Dealing with Stress in Claims

I truly believe that a career in Claims is so fulfilling on so many levels.  But stress seems to be a major part of what we do.

How can it not be?

We deal with people when the worst has happened to them.  And we’re there to help them.

That’s a lot of pressure.

We need a way to deal with and relieve that stress.

So let’s talk about a couple of things we can do at the desk level to help.  But we also have to look to Claims leadership to help as well.

This is an awfully difficult topic, so I don’t want this to be about my thoughts in this week’s episode of The Insurance Nerdery.

I want to hear from you!

What is an Insurance Nerd?

To be honest, I can’t believe we haven’t answered this age-old question.

What is an Insurance Nerd?

In this video, I sum it up in one word.  Although that would make for an awfully short video, no?

There are so many factors that go into making an insurance nerd, but I really think it all comes back to one word.

After checking out my answer, we’d love to hear from you.

Are you an Insurance Nerd?

What makes you that Nerd?

The One With Steve Harvill, Jim Halpert and Shakira!?

If you’ve ever seen one of my videos, you have most certainly heard me talking about this.

Telling our stories.

Talking about all the great things, not only across insurance, but specifically in Claims.

All too often Claims gets a tough reputation.  But it’s not because we haven’t done our part to help so many folks through some of their toughest times.

No.

It’s because the people that tend to share their experiences are the people that have had a less than ideal experience.

So why can’t we do our part to better control the way people perceive us?  And talk about all of the great things we see day in and day out in our roles.

To help us take up this journey during this episode of The Insurance Nerdery, I bring in my friends Steve Harvill of Creative Ventures, Jim Halpert of Dunder Mifflin Paper Company, and Shakira of…well, she’s Shakira, isn’t that enough?

Adjusters Shouldn’t Answer the Phone

I was tagged in a LinkedIn post the other day where the individual was talking about what they saw as the most common complaint in Claims:

I can never reach my adjuster

Or

My adjuster never answers the phone

Well I know I’ve heard that many times throughout my career as well. But I think I may shock you when I say, Adjusters shouldn’t answer the phone.

Hey, take it easy…you haven’t even watched the video yet to see why I say that.

After you watch this episode of The Insurance Nerdery, I think you’ll agree with me. And so will Carl Van, Bob Lessard, Mathew Allen, Adam Painter & Chris Stanley.