The Vowels of an Ultimate Claims Experience – E = Expectation

As we continue on with the Vowels of an Ultimate Claims Experience, this week we chat about the big “E”

And for you NASCAR fans out there, we’re not talking about Dale Earnhardt.

We’re talking about Expectations.

I truly believe that expectation setting will be the most important vowel we’ll talk about.

If we do it well, we have all of the control.

If we don’t do it or don’t do it well, we have zero control.

There are a few things we do need to keep in mind when setting a customer’s expectations.  So let’s jump into those in this episode of The Insurance Nerdery.