The Vowels of an Ultimate Claims Experience – I = individuality

We’ve talked about Anticipation.  We’ve talked about Expectation.

This week we hit up Individuality as we continue on our journey of an Ultimate Claims Experience.

We touched on it in the last couple of videos.  Claims professionals could end up handling thousands of claims through a career. 

This could be dangerous if we go claim to claim or policy to policy.

We need to think about the specific needs for THIS customer. 

Yes, the Golden Rule says treat others as we would be treated.  But that doesn’t mean that’s how we should treat THIS customer.