Sure you need technical skills to succeed in Claims, but interpersonal skills are key.
But John, your title says we don’t need soft skills!
I stand by the title.
Recently I saw a clip of Claude Silver speaking on LinkedIn. Claude is the Chief Heart Officer of Gary Vaynerchuk’s VaynerMedia. She was talking about how calling them “soft skills” is so debilitating.
These are some of the most difficult skills we’ll ever use. Not only that, but they are necessary to our success.
Not just in Claims or Insurance. But in life.
So here and now, we’re not calling them soft skills any more. We’ll call them hard skills or necessary skills.
I give you a glimpse of the three skills that I believe are the difference between good Claims professionals and the Superstars in this episode of The Insurance Nerdery.