You Don’t Need Soft Skills in Claims

Sure you need technical skills to succeed in Claims, but interpersonal skills are key.

But John, your title says we don’t need soft skills!

I stand by the title.

Recently I saw a clip of Claude Silver speaking on LinkedIn.  Claude is the Chief Heart Officer of Gary Vaynerchuk’s VaynerMedia.  She was talking about how calling them “soft skills” is so debilitating.

These are some of the most difficult skills we’ll ever use.  Not only that, but they are necessary to our success.

Not just in Claims or InsuranceBut in life.

So here and now, we’re not calling them soft skills any more.  We’ll call them hard skills or necessary skills.

I give you a glimpse of the three skills that I believe are the difference between good Claims professionals and the Superstars in this episode of The Insurance Nerdery.

“Rating” New Policy Language – Yea or Nay

The discussion of insurance innovation is often centered around InsurTech and the newest tools and algorithms designed to take the industry into its next evolution. The quieter and slightly less glamorous evolution of policy language, however, is also a critical component of innovation and adaption. In this episode of The Insurance Nerdery, Amber shares her … Read more

I Thought I Knew Gamma Iota Sigma

 

February is Insurance Careers Month.

So, it’s only fitting we talk about an organization helping the next generations of insurance professionals.

Going into it, I knew that Gamma Iota Sigma was an amazing organization for risk management students.

But following a conversation I had with their CEO, Noelle Codispoti, I realized I had a lot to learn.  Not only about the organization and the students, but what we can do to help with their mission.

In this episode of The Insurance Nerdery, we learn a bit about Gamma Iota Sigma’s mission and something that those of us in the industry can do.

Spoiler Alert:  we may have already started talking about it…and I’ve already seen some folks taking me up on a challenge I threw down.

What Are You Wearing?

Dress for success.  Fake it ’til you make it.  Look the part.

If you dress more professionally you’ll be more trustworthy.

These are some quotes that we’ve probably all heard, either when we first joined the industry or when we made a transition in our career.

Well…maybe the last one was a tweet I received offering some advice.

I’d link to the tweet, but it was deleted by the author after they received some advice about their advice from the Twitterverse.

When it comes to telling our stories using digital content, is looking “professional” the most important thing?  Or would we better served if “authentic” is seen as the most important.

I can tell you it’s a topic that InsNerds has taken up a time or two.

In this episode of The Insurance Nerdery, we jump into the difference between professional and authentic.

How Will We Get to the Self-Driving Future?

 

And what should the insurance industry be doing to prepare?

The Highway Loss Data Institute estimates that it could take upwards of 30 years for full adoption of safety technology in the automotive industry.

As safety features advance, the direct human influence on the moving vehicle will shrink. Each year we will see a shifting ratio of human-driven and autonomous vehicles on the road together.

In this episode of The Insurance Nerdery, Amber explores this overlap between human drivers and autonomous vehicles.