The One With Bill Wilson

We’ve all heard that there’s a perception problem in insurance.

Well even within insurance there are perceptions that can be improved. 

I know there are people that when they hear “Claims” they automatically think, they’re going to try and deny. 

And from the other side, the mere mention of “Bill Wilson” sends shivers up the spine, as he’ll try to get EVERYTHING covered.

So when Bill was giving a couple of presentations at the IIARI Annual Convention, I knew we had to sit down and chat.

I was able to capture some of our conversation in this episode of The Insurance Nerdery.

Ownership: It Is My Problem

Recently, I was preparing a speech to a graduating class from the IAPath certification program. One of the topics I was touching on was Ownership.

Ironically enough, I had some travel difficulties the day before the speech when heading to Accelerate powered by NetVU.

My experience could have dramatically changed had the individual I dealt with took a page from The Disney Institute.

The Disney Institute has a core principle that says:

It’s not your fault, but it is your problem

Sure we encounter all kinds of situations where someone else’s actions put us in a tricky spot. But how we respond to that situation makes all the difference to your customer and their experience.

We jump into my funky travel, meet up with Amber (not really), and talk about how my experience could have changed with a slight tweak, in this episode of The Insurance Nerdery.