Archetypes of Modern Insurance Professionals

A few months ago, I found myself in the position of having become so visible in the insurance industry that I was getting a few requests for career advice each week. I was spending too much time emailing back and forth setting up phone conversations, figuring out time zones and available times. I decided to … Read more

How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more

Negotiation Jujitsu and Other Useful Skills

Today, we dig a little deeper into negotiations. In case you missed it, make sure you check out last week’s article “Negotiating Like a Trained Expert the Easy and Effective Way.” Life is (almost) never a zero sum game A zero sum game is one where one side must lose for the other one to … Read more

Listen Fast and Talk Slow

“A while ago I tweeted something like ‘If you use 2x on your podcasts, should you also aspire to speak twice as fast to others?’” Tyler Cowen   I listen to a lot of podcasts, usually at 1.6 and 1.7x mostly because I find just listening to a normal paced conversation a bit boring. I … Read more