How to Build Camaraderie in a Call Center

Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more

Listen Fast and Talk Slow

“A while ago I tweeted something like ‘If you use 2x on your podcasts, should you also aspire to speak twice as fast to others?’” Tyler Cowen   I listen to a lot of podcasts, usually at 1.6 and 1.7x mostly because I find just listening to a normal paced conversation a bit boring. I … Read more