A few months ago, I found myself in the position of having become so visible in the insurance industry that I was getting a few requests for career advice each week. I was spending too much time emailing back and forth setting up phone conversations, figuring out time zones and available times. I decided to … Read more
Many companies utilize contact centers for customer service, technical support, and resolving concerns. The insurance industry is no different, with the majority of property and casualty claims being handled over the phone. Contact centers are organized to efficiently meet customer service objectives, with employees scheduled for business activities to meet those customer needs. A typical … Read more
Today, we dig a little deeper into negotiations. In case you missed it, make sure you check out last week’s article “Negotiating Like a Trained Expert the Easy and Effective Way.” Life is (almost) never a zero sum game A zero sum game is one where one side must lose for the other one to … Read more
We all have to negotiate; it’s a simple truth and you ought to just accept it. You might be in a position where negotiation is part of your job description, or you might have a role where you don’t think you have to negotiate often, but the truth is we have to negotiate not only … Read more
“A while ago I tweeted something like ‘If you use 2x on your podcasts, should you also aspire to speak twice as fast to others?’” Tyler Cowen I listen to a lot of podcasts, usually at 1.6 and 1.7x mostly because I find just listening to a normal paced conversation a bit boring. I … Read more