It’s easy to think we’re doing everything right when we stay in the safety of our nest.
Sometimes we need to speak to the “other side” to see what is actually going on.
Or maybe we need somebody to boo us so that we take a step back.
We may not get all the warm & fuzzies when we announce we’ve spent our insurance lives in Claims.
It seems strange to me, because the focus of the organizations I’ve worked for have put a major emphasis on the experience of Claims customers. But I do know that’s not always the case.