In insurance, we throw around a lot of terms and acronyms. It’s no different when we start digging into Customer Experience.
Unfortunately, dropping ACV or IBNR on someone may leave them with a glossed over look.
Worse yet, they may not feel comfortable enough to ask the question:
“What does that mean?”
I know I’m an offender, especially when speaking about NPS or Net Promoter Score.
You might know it’s a CX…see, just did it again! You might know it’s a Customer Experience metric that is currently seen as the gold standard.But what is it, how does it work, where does it come from?
We dive into those questions in this episode of The Insurance Nerdery.