The Vowels of an Ultimate Claims Experience – U = Understanding

Our good friend Patrick Kelahan put together a Christmas Wishlist.  And on his wishlist was our remaining vowel.

Wouldn’t you know, but there it was underneath my Christmas Tree, the “U”

Understanding

By using our skills of listening, caring, and empathizing, we can truly understand our customer.  What they’re going through.  What’s the root cause of their problems.  What we can do about it.

And if you stick around until the end of this episode of the Insurance Nerdery, you may get a bonus vowel in your stocking!

About John Bachmann

John has a strong passion for helping people help people. In his roles within claims leadership, he has been able to live that passion through mentoring, coaching, evaluating, and recognizing the talents of licensed insurance adjusters. He has been fortunate enough to lead award-winning teams of insurance professionals that handle multiple lines of coverage including general liability, product liability, homeowner, and automobile claims. He has also had the opportunity to lead as well as participate in cross-functional capacities focusing on the improvement of the customer experience. John also co-hosts "The Insurance Nerdery, an Insurance Nerds Production"

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