For many years, health plans have relied heavily on call centers to manage essential tasks like verifying benefits, checking claims, and updating provider credentials. Although these services are necessary, they can also be tedious, slow, and expensive. According to industry estimates, benefit verification alone makes up 60–70% of calls, underscoring a clear need for a more efficient approach.
Ushur, a technology company specializing in automation, is aiming to change the traditional provider support model. By integrating artificial intelligence into the verification process, Ushur intends to streamline interactions that are often repetitive and time-consuming. This innovative approach not only seeks to reduce the volume of calls but also to enhance the overall efficiency of support teams.
With Ushur’s technology, health plans can automate routine inquiries related to benefits verification, claims, and credentialing. This automation allows healthcare providers to receive the information they need more quickly and reduces the strain on call center resources. The focus is on making the process smoother for both providers and the plans that support them.
The shift towards AI-driven provider support can significantly benefit healthcare organizations by cutting costs and improving response times. Although this transition will take time and investment, the potential to improve provider satisfaction and operational efficiency is noteworthy.
As the healthcare industry continues to evolve, Ushur represents an important step towards modernizing the support mechanism that underpins provider interactions with health plans.
Original Source: https://fintech.global/2025/10/31/how-ushur-is-transforming-provider-support-with-ai/