A recent opinion piece suggests that the most successful insurance companies do not view digital transformation as a simple choice between improving customer experience or investing in technology. Instead, it emphasizes the importance of evolving both technology and corporate culture concurrently. The article argues for a balanced approach, integrating advanced technology with enhancements in the corporate environment to promote overall success.
Original Source: https://www.dig-in.com/opinion/why-insurers-need-technology-and-culture-to-evolve-together