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Policyholder Communications Management (PCM) in Insurance: A Journey Mapping Approach
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Insuring Tomorrow
Engaging Millennials in the Insurance Industry
Tony Cañas, CPCU, MBA & Carly Burnham, CPCU, MBA

The End of Insurance As We Know It
How Millennials, Insurtech, and Venture Capital Will Disrupt the Ecosystem
Rob Galbraith, CPCU, CLU, ChFC

When Words Collide
Resolving Insurance Coverage and Claims Disputes
Bill Wilson, CPCU, ARM, AIM, AAM
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