Why Policy Review Is Broken, And What We Can Do About It

Part 1 of 5

Insurance policy review isn’t broken because it fails to prevent claims.

It’s broken because it’s become too expensive to maintain.

Risk management teams today are overwhelmed by documentation, under-resourced operationally, and expected to catch everything, without the time or tools to do so. Meanwhile, the cost of staying insured continues to rise, not just in premiums, but in the administrative weight required to stay compliant, organized, and audit-ready.

The Hidden Weight Behind Every Insurance Transaction

In today’s insurance environment, the average deal involves multiple carriers, layered policies, negotiated endorsements, and heavily edited contracts. This creates a volume of documentation that was unthinkable ten years ago. And yet the workflow behind it all, checking binders, reconciling policies, verifying certificates, has barely evolved.

What’s worse, the staffing model hasn’t kept up either. Brokers, MGAs, and risk managers continue to rely on manually trained account teams, many of whom are drowning in inboxes, spreadsheets, and last-minute renewals. The result is predictable: inconsistent diligence, reactive decision-making, and burned-out staff.

Claims Aren’t the always the Threat, but Cost Is

Let’s stop pretending the main risk is always the claim.

Some insureds file claims and walk away with decent outcomes.

But every insured suffers when their premiums go up, and when that increase is compounded by internal inefficiencies, it slows everything, from development timelines to vendor onboarding.

Insurance has become the embedded risk management tool for nearly every commercial transaction. So when that tool becomes bloated and unscalable, the entire system suffers, not just the broker or underwriter, but the business itself.

If premiums can’t be reduced, the burden has to shift elsewhere. And one of the most meaningful places to deliver value is in scaling down the operational cost of managing insurance.

The Over-Reliance on Human Admin

The truth is that most organizations simply can't afford the back office they need to field and service the insurance documentation that floods their desks. But because they view these roles as essential for new business intake, compliance, and risk transfer, they over-invest in human capital without a path to scale. If they cannot find the people they need, they send their work to third world countries. 

This isn’t sustainable, not financially, not operationally, and not for the insured. Clients aren’t meant to bankroll inefficient internal operations indefinitely. They deserve brokers and risk partners who know how to protect their margins too.

What We Actually Need: Insurance Infrastructure 2.0

This isn’t about offshoring. It’s not about cutting corners.

It’s about rebuilding the insurance back office to meet today’s volume and complexity, without tripling your team.

That’s the vision behind RiskRemedy. We’ve developed an approach that blends the discipline of a well-trained insurance team with the adaptability of AI. Our service helps firms manage high-volume insurance document reviews, whether it is the policy, contract vs COI, submission, quote, or binder. We provide these reviews with speed, consistency, control, and reliability, without overloading their people or driving costs up. Whether it is on the insured side, or the broker side - everyone needs help with insurance. 

We don’t pretend to be magic. We just deliver the output teams need, faster and more consistently than they could produce it internally, month after month, renewal after renewal.

What’s Next

In Part 2, I’ll share real examples of how bloated workflows and lack of review infrastructure led to delayed closings, blown margins, and overlooked exposure. I’ll also show how small changes in process and output can yield major gains in client confidence and operational efficiency.