---
title: ‘AI communication gap’ leaves negative impression on customers
description: "\"Discover the potential negative impact of AI usage in customer service, as highlighted in a report by Trustpilot. Reassess and avoid negative reviews.\""
image: https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg
---

# ‘AI communication gap’ leaves negative impression on customers

[![Picture of Insurance Nerds Editorial Team](https://insnerds.com/hubfs/insurance_nerds_logo.png) Insurance Nerds Editorial Team ](https://insnerds.com/news/author/insurance-nerds-editorial-team) :  Jul 3, 2026 8:50:06 AM

![‘AI communication gap’ leaves negative impression on customers](https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg)

## AI Usage in Customer Service May Affect Consumer Reviews, Report Says

Some insurers might need to reassess their use of artificial intelligence in customer service, according to a new report from Trustpilot. The report highlights an "AI communication gap," which could lead to negative consumer reviews.

**Original Source:** [https://insurancenewsnet.com/innarticle/ai-communication-gap-leaves-negative-impression-on-customers](https://insurancenewsnet.com/innarticle/ai-communication-gap-leaves-negative-impression-on-customers)

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