‘AI communication gap’ leaves negative impression on customers

Picture of Insurance Nerds Editorial Team Insurance Nerds Editorial Team : Jul 3, 2026 8:50:06 AM

‘AI communication gap’ leaves negative impression on customers

AI Usage in Customer Service May Affect Consumer Reviews, Report Says

Some insurers might need to reassess their use of artificial intelligence in customer service, according to a new report from Trustpilot. The report highlights an "AI communication gap," which could lead to negative consumer reviews.

Original Source: https://insurancenewsnet.com/innarticle/ai-communication-gap-leaves-negative-impression-on-customers
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