--- title: Disconnected phone calls leave billions of dollars on the hook for Humana description: "\"Discover the impact of Humana's lawsuit against the flawed Medicare star ratings system and its implications for consumers and the health insurance industry.\"" image: https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg --- 1 min read # Disconnected phone calls leave billions of dollars on the hook for Humana [![Picture of Insurance Nerds Editorial Team](https://insnerds.com/hubfs/insurance_nerds_logo.png) Insurance Nerds Editorial Team ](https://insnerds.com/news/author/insurance-nerds-editorial-team) : Sep 21, 2025 9:33:15 AM ![Disconnected phone calls leave billions of dollars on the hook for Humana](https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg) ### Health Insurance Company Takes Legal Action Over Star Ratings System Humana, a key player in the health insurance market, has filed a lawsuit challenging the US government's Medicare star ratings system. This system is crucial for determining how much funding health plans receive, and Humana argues it is flawed. ### The Issue with Star Ratings The government uses a star ratings system to evaluate Medicare Advantage plans based on various quality metrics. These ratings help beneficiaries choose plans and influence how much funding insurers get. Humana claims that the system often fails to accurately represent the quality of care provided to its members, potentially leaving billions in funding on the table. ### What’s at Stake? Humana's lawsuit not only focuses on the ratings themselves but also on the broader implications for consumers. If the star ratings do not reflect actual patient care, it could lead to misleading choices for beneficiaries trying to select the best options for their health needs. The financial impact is significant, as a higher rating can translate to millions of dollars in federal reimbursement. ### Industry Reactions The insurance industry is closely watching this case. If Humana's challenge succeeds, it could prompt widespread changes in how star ratings are calculated, possibly affecting other health insurers too. The outcome may either validate the current system or lead to a push for a more transparent and accurate framework. ### Conclusion This legal battle highlights ongoing frustrations within the health insurance landscape regarding regulatory measures. Insurers are calling for more accountability in rating processes, which could reshape how companies engage with Medicare Advantage plans moving forward. 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