Liberate and HawkSoft Partner to Empower Insurance Agencies with Agentic AI for Smarter Sales, Service, and Retention

HawkSoft and Liberate Join Forces for Enhanced Agency Support

HawkSoft has announced a new partnership with Liberate to integrate Voice AI technology into insurance agencies. This collaboration aims to streamline processes like service, quoting, and call routing, which could simplify operations for agencies using HawkSoft's platform.

What's New?

The integration of Liberate's Voice AI allows agencies to automate various tasks, enabling staff to focus more on personal interactions with clients. With AI handling routine inquiries and call management, agencies can improve efficiency and responsiveness.

Key Players

This partnership brings together two notable companies in the insurance tech space. HawkSoft is known for its agency management solutions, while Liberate specializes in applying AI to enhance customer interactions. Together, they are positioning themselves to offer more innovative tools to insurance professionals.

Impact on Agencies

By adopting these automated solutions, insurance agencies might see reductions in operational stress and improvements in customer satisfaction. The ability to quickly and accurately handle client calls can lead to better retention rates and potentially increase sales as agents have more time to devote to high-value activities.

Conclusion

This partnership emphasizes the growing importance of technology in the insurance industry, particularly in enhancing customer service capabilities. As agencies look for ways to remain competitive, integrating advanced tech like Voice AI is likely to be a beneficial step forward.

Original Source: https://ffnews.com/newsarticle/liberate-and-hawksoft-partner-to-empower-insurance-agencies-with-agentic-ai-for-smarter-sales-service-and-retention/