---
title: The insurance personalization gap is real, and customers are feeling it
description: Discover how policyholders are demanding more personalized experiences from their insurance providers, as influenced by their digital interactions. Read more on PropertyCasualty360.
image: https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg
---

# The insurance personalization gap is real, and customers are feeling it

[![Picture of Insurance Nerds Editorial Team](https://insnerds.com/hubfs/insurance_nerds_logo.png) Insurance Nerds Editorial Team ](https://insnerds.com/news/author/insurance-nerds-editorial-team) :  Jul 1, 2026 11:28:55 AM

![The insurance personalization gap is real, and customers are feeling it](https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg)

## Customers Seek More Personalization from Insurers

Policyholders are expressing a growing desire for personalized experiences in their interactions with insurance providers. This demand is fueled by the personalized services they regularly encounter in other areas of their digital lives, according to a report from PropertyCasualty360.

Original Source: [https://www.propertycasualty360.com/2026/07/01/the-insurance-personalization-gap-is-real-and-customers-are-feeling-it/](https://www.propertycasualty360.com/2026/07/01/the-insurance-personalization-gap-is-real-and-customers-are-feeling-it/)

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[![Ivans Bookroll Recognized in PropertyCasualty360’s 2025 Insurance Luminaries](https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg) ](https://insnerds.com/news/ivans-bookroll-recognized-in-propertycasualty360s-2025-insurance-luminaries)

#### [Ivans Bookroll Recognized in PropertyCasualty360’s 2025 Insurance Luminaries](https://insnerds.com/news/ivans-bookroll-recognized-in-propertycasualty360s-2025-insurance-luminaries)

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Celebrating Innovation in Insurance Technology Ivans Bookroll has been recognized in PropertyCasualty360’s 2025 Insurance Luminaries for its...

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#### [Say Hello to Incept, New Mortgage Insurance Specialist](https://insnerds.com/news/-say-hello-to-incept-new-mortgage-insurance-specialist)

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Introducing Incept: A New Player in Mortgage Insurance Incept has launched a new insurtech solution designed to streamline property transactions...

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[![Incept teams with Fortegra for UK property insurance](https://insnerds.com/hubfs/News%20Feed%20Featured%20Image.jpg) ](https://insnerds.com/news/incept-teams-fortegra-uk-property-insurance)

#### [Incept teams with Fortegra for UK property insurance](https://insnerds.com/news/incept-teams-fortegra-uk-property-insurance)

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Incept and Fortegra Partner for UK Digital Title Insurance Incept, an InsurTech company that utilizes algorithms, has partnered with Fortegra to...

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