The insurance personalization gap is real, and customers are feeling it

Customers Seek More Personalization from Insurers

Policyholders are expressing a growing desire for personalized experiences in their interactions with insurance providers. This demand is fueled by the personalized services they regularly encounter in other areas of their digital lives, according to a report from PropertyCasualty360.

Original Source: https://www.propertycasualty360.com/2026/07/01/the-insurance-personalization-gap-is-real-and-customers-are-feeling-it/