Walaa partners with CoverGo to digitise health claims

Walaa and CoverGo Launch Digital Health Claims Platform

Walaa, a prominent player in Saudi Arabia’s insurance market, has teamed up with CoverGo, an international InsurTech known for its robust core insurance solutions, to roll out a new digital platform. This next-generation health insurance claims solution is set to enhance Walaa’s operations and improve the overall customer experience in claim handling.

Partnership Goals

The collaboration aims to support Walaa’s ambitious growth strategy for its health insurance line. By adopting this innovative technology, Walaa hopes to streamline its claims process, making it faster and more efficient. This not only benefits the insurer but also enhances the experience for policyholders, who often face challenges in traditional claims processes.

Key Features of the Platform

Although specific technical details are limited, the new platform is expected to leverage automated processes and data analytics to expedite claim resolutions. This could result in shorter waiting times for customers and more accurate, prompt decisions on claims.

Who Will Be Affected?

The impact of this new platform is likely to extend to Walaa’s customers, as they could experience quicker claim resolutions. Additionally, Walaa’s insurance professionals may benefit from reduced manual workloads, allowing them to focus more on service and less on administrative tasks.

Looking Ahead

This partnership reflects a broader trend in the insurance industry, where digital transformation is becoming crucial for remaining competitive. Walaa’s initiative may inspire other insurers in the region to adopt similar strategies, propelling the digital evolution of claims management across the industry.

Original Source: https://fintech.global/2026/01/08/walaa-partners-with-covergo-to-digitise-health-claims/